Store Policy
Customer Care
HELP
We’re here to help you. From ordering and shipping to returns: all your questions are answered
here. You are welcome to contact us regarding any queries about studio booking or our
products. Our customer service can be reached by WhatsApp on +852 9859 6206, or by emailing lamaisonrose@gmail.com. If your question is regarding an order, please let us know your name and order number.
Orders can be placed through our website. If you prefer to visit our studio in Hong Kong’s Soho
precinct, please make an appointment first, as we are a private event space as well as an
authorised seller of Royal Copenhagen and our LMR exclusive items. If you need to cancel an
appointment, we would ask that you give us at least 12 hours’ notice.
LMR Studio in Soho, Hong Kong
Our private salon is a relaxed studio space where customers can view our selection of Royal
Copenhagen collections and other LMR exclusive products. Conveniently located in a walk-up in the heart of Soho, our inmate studio is also available for hire for private or corporate events.
We maintain a comprehensive selection of Royal Copenhagen items at the studio, but if you are searching for a specific catalogue item please inform us ahead of time so that we can
endeavour to source it from our stock room for your appointment.
Ordering
All online orders placed through our website will be handled between 10am and 7pm (HKT) on business days. Online customers can choose to pay either by credit card or to "pay later".
Credit card purchases will receive an email order confirmation shortly.
Pay later customers will receive an email invoice within 1-2 working days. We would request that invoices be settled within 7 business days by bank transfer or Payme/FPS.
Bank Transfer:
HSBC Acct no.: 848 688461 001
COMPANY NAME : La Maison Rose LIMITED
Payme/FPS:
Tel: 98596206
Tap to PayMe!
https://payme.hsbc/lamaisonrosehk
For customers purchasing from the LMR studio, payment may be made either by bank transfer, cash, or by Payme or FPS payment methods. If you would like us to keep aside an order for you, we require a $500 non-refundable deposit from total order.
For orders collected in-person from the LMR studio, payment may be made either by a direct
bank transfer, by cash, or by Payme/FPS payment methods.
All of our inventory is maintained in Hong Kong, and orders placed with our studio will be ready
for pick-up or dispatch within 1-2 business days.
Payment Methods
Payment methods
-
Bank transfer
-
Cash
-
Credit Card
-
Payme / FPS
*Please note that we do not accept credit cards in store*
Royal Copenhagen Preorders
We can help our customers to place special orders with Royal Copenhagen for any items that
we do not carry in Hong Kong. If you request this service, we would require a 50% deposit when
the order is placed, with the balance being settled prior to delivery.
If an item has been marked as “Sold” or "Coming Soon" on the LMR website, it will not be possible to place an online order for that item. You may contact us through Whatsapp 98596206 or email lamaisonrose@gmail.com, and our customer service will let you know if/when the product will become available or whether there is a similar item in stock.